Today is #CXDay, which is the perfect time to reflect on your customer promise and CX strategy.
The Uncarrier Unwrapped Itself
Part 2: Digital & Physical Touchpoints Playing Nicely
When I wrote two weeks ago, “whatever happens next one thing is for sure – online companies are bridging and fusing the digital and physical divide,” I wasn’t expecting to hear this today. According to Business Insider, Amazon is
Life Before & After the Internet
I love this space – how technology and always-on lifestyles affect the mind and more broadly society and specific generations. The unfathomable number of articles tend to focus on every aspect of tech-native Millennials, but what’s often overlooked is the fact Boomers and Gen Xers experienced the same exponential growth of technology.