Robert Barish, vice chancellor for health affairs at the University of Illinois at Chicago and U of I Hospital CEO Avijit Ghosh are “trying to graft a Disney-esque, customer-centric mentality onto a no-fun travel destination: the 490-bed hospital on the Near West Side where more than 4 in 10 patients don't have private health insurance and Medicaid-related payments over 60 days past due have doubled to $80 million in the last year.”
Use CX to alleviate ad-blocking
A CNBC ad-block challenge article caught my attention this week. First, it reminded me of a Microsoft study that reported the effects of an increasingly digitalized lifestyle on the brain. The study indicated people now generally lose concentration after 8 seconds. That’s right. You have 8 seconds for...